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If the delivery address is outside the UK, the addressee will be the importer and must comply with all laws and regulations of the country into which the products are being delivered. The products may be subject to import duties and taxes, which are levied once the package reaches the country of delivery. Any such additional charges incurred for customs clearance must be borne by you. We are not responsible for any customs charges or for packages delayed or confiscated by customs authorities.

All orders are generally shipped within 24 hours of receiving payment. Please note however in times of high demand this may be longer. All other packages are generally sent in standard 1st class packet post with Royal Mail. Generally your order will arrive with you 1-2 working days after it has left our lab. We have found that most of our orders sent using standard delivery actually arrive next day within the mainland

We cannot be held responsible for Royal Mail delivery, or delivery times, as once we post your order, it is outside our control. We obtain proof of postage for every order, so, if you have any enquiries or have not received your order within a reasonable time (after 7 days) , please contact us and we will be happy to provide a copy of the “proof of postage” and assist you to sort it out. Please note, you are asked to claim from the Post Office as we cannot sign a legal declaration of loss on your behalf. Post Office rules state a loss does not occur until 15 days after postage.

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